ORDERS AND SHIPPING
To submit an order for any In Aéras product, you can:
-complete and submit your order as an unregistered user
-create an account on this website by registering your details and creating a password which will be associated to your username. Complete and submit the online order through your account
Your order will be processed within the next 48 hours after reception and delivered by a commercial courier.
You will receive a shipping confirmation with a tracking code to the e-mail address associated with your order.
Being shipped from the island, it is possible that your shipment may take 48/72 hours to be delivered. Follow the shipment through your tracking, the wait will be amply repaid!
Shipments are not made on weekends or holidays in Europe. If you do not receive your shipment ID, please contact us.
TO ITALY: 7,5€ for orders under 75€, FREE for orders over 75€.
TO EUROPE: 12€ for orders under 90€, FREE for orders over 90€.
TO USA22€ for orders under 120€, FREE for orders over 120€.
The shipment takes 24/48 working hours to be delivered in Sardinia, 48/72 hours to be delivered in the rest of Italy. In European Union countries, orders are usually delivered within 3-4 business days.
Shipments may be delayed due to customs procedures as customs duties may have to be paid before the shipment is successful in some countries that are not within the European Union.
It is mandatory to declare the total value of the goods (without including shipping costs) in all packages addressed to countries outside the European Union.
Shipments may be subject to import taxes and fees that are imposed once the shipment reaches the destination country. Additional charges for customs clearance must be paid by the recipient; unfortunately we have no control over these charges and we cannot predict them in any way.
If you do not receive your order within 7 working days of receiving the shipment confirmation, please contact our customer service at email@example.com.
Unfortunately we cannot cancel or modify an order that has already been processed. By law, you have the right to cancel your order within 14 working days of delivery. Send us your cancellation order via e-mail to firstname.lastname@example.org and return the products in their original condition, without having been opened or used.
Your satisfaction is our priority. If there is a problem with your order, contact our customer service at the e-mail address email@example.com indicating the identification number of your order and the problem, we will do our best to send you feedback as soon as possible.
If the product does not meet your expectations, we accept returns only if the item has not been opened and / or used. Returns must be made within 14 days from the date of purchase. Return shipping costs will be charged to the buyer. The refund will be made as soon as the goods are received following a check. Send an email to firstname.lastname@example.org indicating the order number.